Cancellation and Refund
Cancellation and Refund Policy
At HazedStore, we strive to provide our customers with a seamless shopping experience. If you need to cancel or return an order, please review our cancellation and refund policy below:
1. Cancellation of Orders:
- You can cancel your order within 3 hours of purchase if the order has not been shipped or processed. Once the order is processed or shipped, it cannot be canceled.
- To request a cancellation, please contact us at hazedstore@gmail.com or via our Contact Us page with your order number and cancellation request. We will process your cancellation request as soon as possible.
- Note: If your order is already in transit, we will not be able to cancel it, but you may request a return once you receive the item.
2. Refunds:
- Refunds are only issued for orders that have been canceled within the time frame mentioned above, or for items that are returned according to our return policy.
- Refunds will be issued to the original payment method used at checkout. Please allow 5 business days for the refund to appear on your bank statement, depending on your payment provider.
- If the product is returned in a damaged condition, we may deduct the cost of the damage from the refund or issue a partial refund.
3. How to Request a Refund:
- To request a refund, please contact us via email at hazedstore@gmail.com or use our Contact Us page. Include your order number and reason for the refund request.
- For eligible cancellations, we will process a full refund.
4. Non-Refundable Items: Certain items are non-refundable, including:
- [List items that cannot be returned/refunded, if any, such as digital downloads, perishable goods, etc.]
5. Processing Times:
- Cancellation and refund requests are typically processed within [X] business days.
- Please note that during peak seasons or holidays, processing times may take longer.
If you have any questions or concerns about your order, feel free to reach out to us at hazedstore@gmail.com.